Returns and Exchanges
As a customer of BioStar EQ, your complete satisfaction is guaranteed.
If you discover a problem after you've accepted a delivery, please contact our Customer Service department by phone (1-800-686-9544) or by email ([email protected]).
We may be able to resolve the problem without requiring you to return the item.
All BioStar EQ products are guaranteed for:
- Freshness
- Palatability
- Overall Quality & Effectiveness
We recommend that customers retain all packing material until completely satisfied with the condition and performance of their purchase.
Doing so will make it easier to return the item if necessary.
If you wish to return or exchange such an item, please contact us in order to make an official request for return, exchange and/or refund.
Our friendly customer service representatives will work quickly to expedite your request.
Authorized returns & exchanges may be sent to:
BioStar EQ
1 Cleveland Street
Suite 800
Gordonsville, VA 22942
